Tag Archives: Service

3 Ways to Improve your Doorstep Service Provision

Charlene Phua No Comments

If your business involves frequently performing service jobs at your customers’ homes or offices such as air-con servicing, renovation or even lighting installation, you may have realized that things aren’t as easy as they seem. Here are three easy ways to better operate your doorstep services.

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1. Accepting Multiple Forms of Payment

Even though cash payments are fast and easy to collect, you may be encouraging dishonest employees to overcharge your customers and keep the extra cash to themselves. When your transactions take place remotely, it may seem impossible to uncover these dishonest acts.

To curb this problem, you may consider accepting electronic payments and issuing electronic receipts over email whenever a job is completed on-premise, proving greater convenience and assurance to your customers. This enhances the way you track the completed jobs and the revenue earned by each employee.

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2. Tracking of Utilized Consumables

You may be wondering why the level of consumables in your inventory seems to always be running low, despite replenishing them every other day. As your business requires your employees to perform jobs remotely and the consumables requirement differs from job to job, tracking for utilized consumables is often limited at best.

With an inventory tracking system in place, your employees will need to provide reasons for the additional consumables used in each job. This allows you to place timely orders, understand and monitor the consumption rates where necessary.

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3. Efficient Booking System

Currently, many door-to-door businesses operate via the traditional method. Phone bookings are picked up and logged down by hand in order to secure a time slot for the service to be carried out. This reduces business efficiency and may result in errors causing conflicting bookings. You may also find it a hassle to personally contact your worker whenever a job is available, especially during the busier periods, when you may find yourselves overbooking your contractors.

To accept bookings on multiple platforms, your business will need an efficient booking system. You will also be able to create jobs for your employees without contacting them personally as well as simultaneously schedule and manage their availability.

Investing in an integrated system enables you to operate your business seamlessly with just a single touch. This frees up the time and resources needed for each operation, and hence allowing both you and your employees to focus on the more productive aspects of your business.

Full Time Marketing Intern. Part Time Dreamer.