January 15, 2022

Cloud-based enterprise phone system

Cloud-based enterprise phone system
Photo by Jason Strull / Unsplash

Considering a cloud-based enterprise phone system for your business? Here are some things to keep in mind:

A cloud-based enterprise phone system offers a number of advantages over a traditional PBX system. It eliminates the need to install a PBX system on-site, offers remote management and can port over existing business phone numbers. The cloud phone system also provides several other advantages. Here are some of the key benefits. Whether you need to replace your current phone system or upgrade your existing hardware, a cloud-based solution is the right choice for you.

Advantages of a Cloud-Based PBX System

Cloud-based enterprise phone systems offer many advantages, ranging from cost to reliability. But before making the move to a cloud-based phone system, be sure to consider your needs and ability to scale the system based on your needs. Below, we'll take a closer look at each feature, how they can help you and potentially offset some of your telephony costs.

Enabling distributed workforce

Pandemic and uncertainties internationally have shed light on the need for a distributed and available workforce. The cloud-based phone system has become a critical component in times like this. Through easily configurable cloud-based controls, calls can easily be routed to mobile devices of your staff or via software-based phones on their laptops. You need not be unreachable simply because you are unable to return to the office.

Global Point-of-Presence

Serving customers in another country? Easily set up a hotline catered for your international market. By having a local number, customers are more assured of your availability and increase conversions. You will also likely raise conversion rates when you perform sales calls when your prospects see a more familiar caller ID.

Enterprise-grade functionalities

A cloud-based enterprise phone system is an excellent choice for small and medium-sized businesses. The service will allow you to use your computer and any other device to place and receive calls. This can dramatically cut your costs, as the cloud-based phone system can be bundled with other enterprise-grade cloud services at a fraction of the costs.

cloudbased enterprise phone system

Hardware-light

A cloud-based enterprise phone system also has several other benefits that you should consider. The most obvious benefit is that it won't require any new hardware or extensive redesigns of your phone system. With its open API, any cloud-based tool can be integrated with any other.

Lower costs

A cloud-based enterprise phone system offers more features and is cheaper to install than a traditional phone system. These systems allow remote workers to make and receive calls, and can provide your call centre agents with live statistics and detailed executive reports. Using a cloud-based enterprise phone system is the best option for a busy call centre. And because it's cloud-based, there's less setup and maintenance for your company.